Essential soft
skills
Home / Essential soft skills
Customised, essential/soft impactful & fit for purpose credit-bearing & non-credit bearing workshops
Afri Training offers the following on open workshops or client-specific workshops; either credit-bearing or non-credit bearing.
Business essential skills
- Business ethics
- Change management
- Contact centre and customer service agent
- Critical thinking
- Customer service
- Conflict in the workplace
- Communicating for impact
- Cultural awareness
- Difficult conversations
- Delivery service excellence
- Diversity management
- Emotional intelligence
- Effective meetings
- Employment equity
- Fundamentals of project management
- Frontline & reception control
- HIV/AIDS awareness
- Manage personal finances
- Microsoft Word (Basic/Intermediate/Advanced)
- Microsoft Excel (Basic/Intermediate/Advanced)
- Microsoft PowerPoint (Basic/Intermediate/Advanced)
- Microsoft Outlook (Basic/Intermediate/Advanced Minute taking
- Personal effectiveness
- Presentation and public speaking
- Report writing
- Stock control
- Time management
- Telephone etiquette
- Work-life balance
Leadership/supervisor/
management skills
- Advanced supervisory
- Building a high performing team
- Financial for non-financial management
- Fundamental of labour legislation
- Interview and recruit for impact Empowering Businesses for Economic Transformation
- Lead and motivate teams Empowering Businesses for Economic Transformation
- Leadership in the workplace
- Leadership development programme
- Manage relationships
- Negotiation for win-win Unit standard: 117853 Level 5, 8 credits
- Networking
- Operations management
- Problem solving
- Supervisory skills
- Team leader
- Manage individual and team performance: Unit standard: 11473, level 4, 8 credits
- Conduct a disciplinary enquiry, unit standard: 255514, Level 5, 15 credits
- Describe and apply the management functions of an organisation: unit standard 14667, Level 4, 10 credits
Occupational training and
development programmes
- Assessor
- Facilitator
- Coaching and mentoring
- Moderator
- Skills development facilitator
Sales/business
development skills
- Power selling techniques
- Consultative selling
- Network with purpose
- Self-branding
- Sales management
Recruitment sales training
- Candidate sourcing and management
- Competency-based interviewing
- Marketing candidates effectively
- Client relationship excellence
- Project manage the process from order to placement
- Understanding the hidden needs and opportunities
- Using benefit statements and proof to manage objections
