Purpose
The qualifying learner is capable of:
- Formulating performance standards for team members in a unit.
- Establishing systems for monitoring performance of team members.
- Preparing for a performance review of a team member.
- Conducting performance review interview.
Training Content
Module 1: Formulation of Performance Standards and Monitoring Systems
• Steps in developing performance standards.
Module 2: Prepare for a Performance Management Meeting
• Communicating details of the performance review with the team member.
• Preliminary assessment of performance.
• Recording information gathered during preliminary assessments.
• Employee self-preparation.
Module 3: Prepare for a Performance Management Meeting (Continued)
• Deciding on methods giving feedback.
• Documents for performance review interviews.
Module 4: Conducting a Performance
Review Interview.
• Conducting the Interview.
• Develop an action plan.