Purpose
This learning programme is intended for all persons who need to develop, implement and evaluate
an operational plan. It is designed for people who work in the field of operations management.
Develop operational strategies for a unit. Implement an operational plan. Monitor, measure and
evaluate the achievement of goals and objectives. Develop an operation plan for a unit.
Training Content
Module 1: Develop Operational Strategies for unit
• The strategic plan of an entity is examined to determine the purpose of a unit in contributing to the achievement of the entity’s strategy.
• Management operational strategies for achieving the purpose of a unit are developed
and recorded.
• The operational strategy of a unit is aligned with the overall strategy of an entity.
• A systematic process is followed to develop goals, objectives and performance standards
that are clear, concise, measurable and achievable.
• Stakeholders are involved in the formulation of the goals, objectives and performance
standards of a unit to obtain their commitment.
Module 2: Develop An Operation Plan for A Unit
•The operation plan is developed to transform he goals and objectives into tasks,
responsibilities, time frames, performance measures, resource needs and contingencies.
• Measurable parameters are validated against customer and unit performance management
requirements.
• Monitoring systems are described in the operational plan to enable the measurement of
progress and results against the performance standards.
• Feedback on the operational plan is obtained from team members to promote buy-in in the
implementation of the plan.
Module 3: Implement An Operational Plan
• The operational plan is implemented and managed, with amendments where necessary, to
meet the specified goals, objectives and performance standards.
• Optimal use of available resources is ensured during implementation to promote costeffectiveness.
• The use of control measures by first line managers is encouraged in the areas of their
responsibility.
Module 4: Monitor, Measure and Evaluate the achievement of goals and objectives
• The performance of the unit is monitored against the goals, management objectives and
performance standards in the plan using established monitoring systems.
• Performance reviews are conducted to measure inputs and outputs of team members
against the operational plan.
• Recommendations on corrective action are implemented with the agreement of the
responsible first line managers.
• Results are evaluated in terms of the teams’ contribution to the performance of a unit.