Recommended entry requirements
- The minimum entry requirement for this qualification is:
National Senior Certificate (NSC). Or
National Vocational (Certificate) (NC (V)) at Level 4.
Purpose
The purpose of this qualification is to equip a learner with the knowledge, skills and competencies to
perform duties as a Retail Chain Store Manager. A Retail Chain Store Manager manages the functions
of a branch of a retail chain organisation.
A qualifying learner will be able to:
1. Lead teams to achieve retail chain store operational objectives.
2. Manage service standards of a retail chain store.
3. Manage stock control in a retail chain store.
4. Improve the financial performance of a retail chain store.
The qualified learners will be able to:
• Support teaching and learning processes
• Identify, analyse and remedy learning barriers
• Implement and evaluate learning support methods
• Conduct formative assessments.
• Facilitate learner support
Qualification rules
This qualification is made up of the following compulsory Knowledge, Practical Skill and Work
Experience Modules:
Knowledge Module:
142103001-KM-01 Concept and principles of retail operations management, Level 5, 4 Credits.
142103001-KM-02 Concept and principles of communication in retail, Level 4, 4 Credits.
142103001-KM-03 Concepts and principles of leading teams in a retail chain store environment,
Level 5, 7 Credits.
142103001-KM-04 Concept and principles of managing service standards of a retail chain store,
Level 5, 2 Credits.
142103001-KM-05 Concepts and principles of stock control in a retail chain store, Level, 3
Credits.
142103001-KM-06 Concept and principles of implementing promotional activities in a retail
chain store, Level 5, 3 Credits.
142103001-KM-07 Concept and principles of improving the financial performance of a retail
chain store, Level 5, 3 Credits.
Practical Skill Modules:
142103001-PM-01 Manage retail chain store employee performance, Level 5, 3 Credits.
142103001-PM-02 Manage retail chain store operational processes, Level 5, 2 Credits.
142103001-PM-03 Manage retail chain store service standards, Level 5, 2 Credits.
142103001-PM-04 Maintain effective retail chain store stakeholder relations, Level 5, 2 Credits.
142103001-PM-05 Manage stock control in a retail chain store, Level 5, 3 Credits.
142103001-PM-06 Propose improvements to a retail chain store’s range and layout, Level 5, 2
Credits.
142103001-PM-07 Implement plans to improve sales in a retail chain store, Level, 2 Credits.
142103001-PM-08 Implement plans to improve a retail chain store’s financial performance Level
5, 2 Credits.
142103001-PM-09 Manage risk and maintain assets in a retail chain store, Level 5, 3 Credits.
Work Experience Module:
142103001-WM-01 Processes and procedures for planning and implementing retail chain store
operations Level 5, 9 Credits.
142103001-WM-02 Processes and procedures for leading teams in a retail chain store
environment Level 4, 8 Credits.
142103001-WM-03 Processes and procedures for managing retail chain store service standards
Level 5, 8 Credits.
142103001-WM-04 Processes and procedures for maintaining effective retail chain store
stakeholder relations Level 5, 4 Credits.
142103001-WM-05 Processes and procedures for managing stock levels and influencing store
range and layout, Level 5, 8 Credits.
142103001-WM-06 Processes and procedures for improving the retail chain store’s bottom line,
Level 5, 8 Credits.
142103001-WM-07 Processes and procedures for managing sales and promotional activities,
Level 5, 6 Credits.
142103001-WM-08 Processes and procedures for managing risk and maintaining assets in a
retail chain store, Level 5, 8 Credits
Exit level outcomes
On completion of this qualification, the learner will be able to:
1. Maintain or improve customer service standards in a retail chain store.
2. Manage stock levels.
3. Manage retail chain store operations.
4. Minimise shrinkage and loses in a retail chain store.
5. Plan to improve the bottom line contribution of a retail chain store.