Purpose
This workshop empowers delegates to:
•Demonstrating knowledge and understanding of the principles and concepts of emotional
intelligence in respect of life and work relations.
• Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships
in life and work situations.
• Analysing the impact of emotional intelligence on life and work interactions.
• Evaluating own level of emotional intelligence in order to determine development areas.
Training Content
Module 1: Principles and Concepts
• Goleman’s theory
• IQ or EI?
• Six principles
• Concepts – Self-awareness and control
Module 2: Relationships
• Personal & Interpersonal Relationships.
• Creating effective interpersonal relationships.
• Motivational Levels.
Module 3: Life and Work
• Impact of EI on organisational effectiveness.
• Consequences.
• Apply strategies to increase resilience under
• pressure.
• Identify and minimise personal conflict in the workplace
Module 4: Emotional Intelligence Development
• Inducing desirable responses in others
• Developing and influencing others
• Conflict management
• Visionary leadership
• Strengths and weaknesses
• Manage anger at work
• How to disengage from anger
• Predicting the emotional future
• Techniques for improving Emotional Intelligence
• Promoting Self-regulation, Self-motivation, Empathy
• and social Skills.
• Doing it right: The ingredients of effective intervention
• the Emotional Blueprint.
• Analyse the situation.
• Identify, understand and use emotions.
• Manage emotion.