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Effective Communication

  • Qualification Alignment: NC: Generic Management - 57712
  • Level: 4 - Aligned to SAQA ID: 119462
  • Course Duration: 2 Days
  • Credits: 5
  • Contact Days: Customise to client-specific needs and learner experience/level
Target Market:

Managers, Team Leaders, Secretaries and all staff interacting with clients. Every person who needs to: • Promote clear, unambiguous communication in plain language. • Recognise and effectively use textual conventions and features.

Purpose

This workshop empowers delegates to:
Respond critically yet sensitively as a listener, analyse own responses to spoken texts and adjust as
required, use strategies to be an effective speaker in sustained oral interaction and evaluate spoken
discourse and improve efficiency.

Training Content

Module 1: Listening Skills
• Own understanding is clarified and further developed during discussions.
• How to interpret discussions and conflicts.
• Disagreements and positively summarizing conclusions.
• Features in creating audience response.
• How to remove bias and sustain interaction.


Module 2: Responses
• The communication process.
• How to identify and correct inappropriate responses.
• How to respond when confronted by opposing views.
• What is appropriate tone, approach or style to spoken contexts?
• Channels of communication in organisations.


Module 3: Effective Speaking Skills
• Planning of content and presentation techniques.
• What is the impact of non-verbal.
• Communication and the effective implementation
• The principles of good business communication.
• Create a climate supportive of communication.

Module 4: Evaluate Dialogue
• How to analyse point of view, values, attitudes and assumptions in conversations.
• How to identify barriers to effective communication.
• How to identify techniques to evade or dissipate responsibility in conversations.
• How to evaluate the speaker’s impact on an audience.
• How to apply improvement techniques

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