Purpose
This workshop empowers delegates to:
This training empowers delegates to:
Solve problems, make decisions and implement solutions, identify the main obstacles that prevent
problems from being solved in the organisation, understand the components required for successful
problem solving, understand the importance of proper problem-solving activity, use problem solving
techniques to improve productivity and profitability and explain the benefits of having an effective and proactive approach to solving problems.
Training Content
Module 1: Defining a problem
• A problem us a deviation from acceptable performance?
• Solving the problem will close the performance gap in what is happening and what is
supposed to happen.
• In an organisation where problems exist but remain unsolved and what can occur.
Module 2: Solving a problem usually removes an impediment from work leading to:
• Increased productivity and enjoyment
• Less stress and improved quality and efficiency.
• There are four main phases in the problem-solving journey/approach.
• Problem solving processes which are suitable, flexing and robust.
Module 3: The nature and importance of self-awareness in problem solving
• Introduction to a holistic view of self-awareness.
• Understand the role of self-awareness in pro-active identification of potential problems.
Module 4: Problem solving approach
• Cause analysis and alternative approaches.
• Selection of solution.
• Implementation plan and monitoring.
• Problem Analysis tools and techniques.
Module 5: Forming problem solving teams
• The characteristics of high performing teams
• Individuals verses teams.