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Conflict Management

  • Qualification Alignment: FETC: Leadership Development -50081
  • Level: 5 - Aligned to SAQA ID: 114226
  • Course Duration: 2 Days
  • Credits: 8
  • Contact Days: Customise to client-specific needs and learner experience/level
Target Market:

Management, Supervision and all staff to be able to manage conflict in the workplace.

Purpose

This workshop empowers delegates to:

  1. Describing the main sources of conflict
  2. Describing appropriate techniques to manage conflict
  3. Implementing a strategy to resolve conflict
  4. Developing the attributes of a good conflict manager

Training Content

Module 1: Introduction to Conflict Management
• Sources of conflict.
• Positive and negative conflict.


Module 2: Conflict Management
• Business conflict modes.
• Selecting the right conflict management strategy.
• The conflict resolution process.
• Conflict resolution procedures.
• Conflict management tips.


Module 3: Plans and Strategies to manage Conflict
• The Labour Relations Act and Conflict Resolution.
• The role of policies and procedures in preventing and / or resolving conflicts.


Module 4: Attributes of an Effective Conflict Manager
• Personal attributes of an effective conflict manager.
• Attributes that must be avoided by a conflict manager.
• Skills audit for conflict management.

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