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Coaching & Mentoring

  • Qualification Alignment: NC: Generic Management - 59201
  • Level: 5 - Aligned to SAQA ID: 252035
  • Course Duration: 3 Days
  • Credits: 8
  • Contact Days: Customise to client-specific needs and learner experience/level
Target Market:

Managers, Supervisors and Human Resources personnel responsible for the selection and coaching of staff.

Purpose

This workshop empowers delegates to:

  1. Selecting a first line manager for a specific position.
  2. Planning the coaching process of a first line manager.
  3. Coaching selected first line manager.
  4. Monitoring and measuring the results of coaching sessions.
In-person business skills training delivered by Cape Town-based provider

Training Content

Module 1: Selecting a First Line Manager
• Identification of key performance areas from a
• FLM Job Profile.
• Understanding the requirements of the First Line Manager’s position.
• Process of selecting candidates.
• Making appointment decisions and providing feedback.


Module 2: Plan the Coaching Process
• Developing a Coaching Plan.
• Preparing records of expected performance or performance standards.
• Create a system for recording decisions and commitments prior to coaching.
Module 3: Module 3: The Coaching Process
• Conducting a Coaching Session.


Module 4: Monitor and Measure Results of Coaching Sessions
• Monitoring the Coaching Sessions.
• Giving feedback during and after the coaching sessions.
• Recording corrective actions where requirements were not met.
• Conducting follow-up actions.

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