Purpose
The Negotiation Skills Programme will empower candidates to:
- Explain the need for negotiation skills in the workplace.
- Explain the steps in the negotiation process.
- Apply the steps in the negotiation process.
- Explain strategies that could be used in negotiation.
Training Content
Module 1: The concept of change
• Nature of change in an organisation.
• Positive and negative impact of change
• The relationship between change management and sustainability
Module 2: Determining the need for change in a unit
• Determining the need for change
• Using a SWOT Analysis to substantiate the need for change
Module 3: Models for implementing change
• Understanding Lewin’s model for change
• Kotter’s Eight-step Change Model
Module 4: Implementing the change process
• Develop a change management plan.
• Managing resistance to change
• Roles and competencies of Change Agents