Course Qualification: Further Education and Training Certificate

This module will help learners understand their duties, roles and responsibilities involved in administrative management. Qualified learners will be able to:

• Explain the concept of budgeting about an area of responsibility.
• Determine the elements of a budget relevant to the area of responsibility and monitor and control actual expenses against a projected budget
• Explain the relationship between the type, ownership and size of an organization, as well as explain the relationship between various management roles.
• Identify internal and external customers and elaborate on the standards of customer service expected.
• Measure customer satisfaction and recommend corrective action