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Afri Training offers the following on open workshops or client-specific workshops; either credit-bearing or non-credit bearing.

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Description

Business Essential Skills

Business essential skills

  • Business ethics
  • Change management
  • Contact centre and customer service agent
  • Critical thinking
  • Customer service
  • Conflict in the workplace
  • Communicating for impact
  • Cultural awareness
  • Difficult conversations
  • Delivery service excellence
  • Diversity management
  • Emotional intelligence
  • Effective meetings
  • Employment equity
  • Fundamentals of Project management
  • Frontline and reception control
  • HIV/AIDS awareness
  • Manage personal finances
  • Microsoft Word (Basic/Intermediate/Advanced)
  • Microsoft Excel (Basic/Intermediate/Advanced)
  • Microsoft PowerPoint (Basic/Intermediate/Advanced)
  • Microsoft Outlook (Basic/Intermediate/Advanced Minute taking
  • Personal effectiveness
  • Presentation and public speaking
  • Report writing
  • Stock Control
  • Time management
  • Telephone etiquette
  • Work-life balance
Leadership/supervisor/management skills
  • Advanced supervisory
  • Building a high performing team
  • Financial for non-financial management
  • Fundamental of labour legislation
  • Interview and recruit for impact
  • Lead and motivate teams
  • Leadership in the workplace
  • Leadership development programme
  • Manage relationships
  • Negotiation for win-win
  • Networking
  • Operations management
  • Problem solving
  • Supervisory skills
  • Team leader
Occupational training and development programmes
  • Assessor
  • Facilitator
  • Coaching and mentoring
  • Moderator
  • Skills development facilitator
Sales/business development skills
  • Power selling techniques
  • Consultative selling
  • Network with purpose
  • Self-branding
  • Sales management
Recruitment sales training
  • Candidate sourcing and management
  • Competency-based interviewing
  • Marketing candidates effectively
  • Client relationship excellence
  • Project manage the process from order to placement
  • Understanding the hidden needs and opportunities
  • Using benefit statements and proof to manage objections

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