Learners should be competent in the following:
- Communication at NQF level 3
- Mathematical literacy at NQF level 3
- Computer literacy at NQF level 2
This qualification is also the building block to advance the learner into the National Certificate: Credit Management: Level 5, or the National Certificate: Debt Recovery: Level 5, and any future related Debt Recovery Qualifications at Level 5 that may be generated at a future date.
The Core Component of the Qualification offers the learner knowledge and skills in Ethics and personal effectiveness within the debt recovery context, the application of the legalities in the liquidation of debt, the management of debtor and credit grantor portfolios and the facilitation of oral and written communications to effectively administer debt recovery. The Qualification through its Elective Component enables the learner to specialise in areas of Debt Recovery such as Ethics, Supervisory/Management, Administration, Strategic Management, Information Technology, Accounting and Financial Management.
Learners working towards this Qualification will find that the acquisition of competence in the unit standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Debt Recovery within the business and commerce sector. The Qualification ensures the progression of learning, enabling the learner to meet standards of service excellence required within the Debt Recovery field of learning, through building day-to-day Debt Recovery skills as well as operational competencies required within the business and commercial sector, both in larger enterprises and small, medium and micro-enterprises. It will provide the broad knowledge, skills and values needed in the Debt Recovery field for the public sector and will facilitate access to, and mobility and progression within, education and training.
Qualifying learners could follow a career in:
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- Debt Recovery
- Credit Management
- Financial Services
- SMME Management
- Generic Supervision and Management
- Administration
This qualification requires a total of 140 credits as listed below:
Fundamental: all 56 credits
Learners are required to achieve 15 of the possible 127 elective credits
On completion of this qualification, the learner will be able to:
- Manage credit grantor portfolios
- Manage debtor portfolios
- Administer the debt recovery process
- Apply key legislation, codes of conduct and ethics in the debt recovery context
- Communicate effectively with internal and external stakeholders in at least two languages
- Use mathematics correctly in work and personal situations
