Women in meeting

Customised, impactful & fit for purpose workshops

Afri Training offers the following on open workshops or client-specific workshops; either credit-bearing or non-credit bearing.

Business Essential Skills

Business ethics
Change management
Contact centre and customer service agent
Critical thinking
Customer service
Conflict in the workplace
Communicating for impact
Cultural awareness
Difficult conversations
Delivery service excellence
Diversity management
Emotional intelligence
Effective meetings
Employment equity
Fundamentals of project management
Frontline & reception control
HIV/AIDS awareness
Manage personal finances
Microsoft Word (Basic/Intermediate/Advanced)
Microsoft Excel (Basic/Intermediate/Advanced)
Microsoft PowerPoint (Basic/Intermediate/Advanced)
Microsoft Outlook (Basic/Intermediate/Advanced Minute taking
Personal effectiveness
Presentation and public speaking
Report writing
Stock control
Time management
Telephone etiquette
Work-life balance

Leadership/supervisor/management skills

Advanced supervisory
Building a high performing team
Financial for non-financial management
Fundamental of labour legislation
Interview and recruit for impact
Lead and motivate teams
Leadership in the workplace
Leadership development programme
Manage relationships
Negotiation for win-win
Networking
Operations management
Problem solving
Supervisory skills
Team leader

Occupational training and development programmes

Assessor
Facilitator
Coaching and mentoring
Moderator
Skills development facilitator

Sales/business development skills

Power selling techniques
Consultative selling
Network with purpose
Self-branding
Sales management

Recruitment sales training

Candidate sourcing and management
Competency-based interviewing
Marketing candidates effectively
Client relationship excellence
Project manage the process from order to placement
Understanding the hidden needs and opportunities
Using benefit statements and proof to manage objections