National Certificate: Contact Centre Support – 71490

Level: 2
SAQA ID: 71490
LP: 73269
Services Seta: 2335
Learnership Duration: 12 Months
Credits: 128
Contact Days: Customise to client-specific needs and learner experience/level
Target Market: Any individual who is or wish to be involved in the Contact Centre industry will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management – CC Agents, Customer service agents, Help desk consultant.