Art of Negotiation in the Workplace

Negotiation skills are essential in a pressurised work environment, yet few people have been trained to respond confidently in stressful circumstances. Interpersonal, intergroup and structural conflicts all point to the need for more effective tools for problem-solving in negotiations. Thus, all leaders, managers, supervisors and customer service agents/sales staff needs to become familiar with the principles, processes, and techniques in the art of negotiation.