Effective Written & Verbal Communication

Anyone employed in an area where communication with others, either as individuals or in groups, is required to understand how to communicate effectively. The critical skills to learn and apply in all walks of life are as follows:

• Identify and explain the key factors used to understand the target audience involved in communication.
• Discuss the core components of effective verbal communication.
• Illustrate the elements of effective written communication.
• Communicate with a range of stakeholders.
• Emotional intelligence.